Support

Contact us

The fastest way to reach us is email. We read everything and typically reply within one business day.

• General help and questions: support@vanta-os.com
• Privacy and data requests: privacy@vanta-os.com

Subscriptions and billing

Vanta Membership is billed through your Apple ID. To manage, change, or cancel your subscription, open Settings on your iPhone, tap your name, then Subscriptions, and select Vanta OS. Cancelling at least 24 hours before your renewal date stops the next charge.

For refund requests, Apple handles all billing: visit reportaproblem.apple.com and sign in with your Apple ID.

Apple Health and your data

Vanta OS reads the health data you grant access to in order to compute your scores and personalize your protocol. You can change or revoke access anytime in iOS Settings under Health, Data Access and Devices.

You can delete your account and all associated data directly in the app: open Settings in Vanta OS and choose Delete account.

Common questions

If the app shows no data after connecting Apple Health, make sure Vanta OS has read access enabled in the Health app and that your devices have synced recently.

If a lab report fails to parse, check that the file is a PDF and that the values are legible, then try the upload again. Only your marker values are kept; the original file is not stored.

A note on health information

Vanta OS is a wellness product, not a medical device, and does not provide medical advice, diagnosis, or treatment. Always consult a qualified physician before making decisions about your health.